We are concerned about our customers' needs. Real Hide IP support team is here and ready to help you with any and all issues you might be experiencing.
If you have any questions or suggestions, please do not hesitate to contact us at: firstname.lastname@example.org. Thanks!
- How long can I get the Serial Number?
Your Serial Number will be sent as soon as the order is successfully placed.
- What if I have paid for the program, but never received the serial number?
Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at email@example.com. We guarantee an answer within one business day at the very most!
- I lost my SN of Real Hide IP. Could you help me?
If you lost your serial number, please do not worry and feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: firstname.lastname@example.org. We will send you the serial number within 1 business day after receiving your request email.
- I just have a new PC, can I use the program on it with this license alone?
In that case you should first uninstall it from the old computer, and then install it on the new computer. If you lost the subscription information, please retrieve it by contacting our support team at email@example.com with your order number or e-mail address which you used to place the order. We will re-send the subscription information to you. And then you can use the program on the new computer.
- What is an IP address?
An IP address is a number that identifies your router or network device on the Internet or in your network. IP addresses consist of four numbers separated by periods (also called a 'dotted-quad') and look something like 127.0.0.1. A lot of personal information is attached to your IP address because of your Internet Service Provider (ISP). If you’re doing something you’re not supposed to be doing, someone can grab your IP address and track you down.
- Why hide your IP address with Real Hide IP?
Hiding your real IP address will prevent electronic bandits and hooligans from detecting your identity & penetrating your privacy. When using our IP software, the information available to them will be totally different from your actual IP address, country of origin etc. It thereby ensures you don’t leave a trace while you’re on the World Wide Web and your data remains secure. It's easy, effective and 100% secure.
- How is it working?
Real Hide IP protects your identity by replacing the real IP address with a fake one. There you will have access to the Internet from another location, instead of its own. Your real location will never be found.
- What’s your reply policy?
Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!
- How to find my IP on Internet?
With its user-friendly interface, you can simply click Check IP button, or turn to alternative web sites like http://www.whatismyip.com and http://www.whatismyipaddress.com.
- Is this app compatible with Windows 7?
Sure! You can run it on platforms 7/Vista/XP/2000/98 and Server editions, 32 and 64 bit.
- Is this app easy to remove from my PC?
Yes. You can uninstall Real Hide IP by two methods:
* 1. This utility has a built-in uninstall tool. Please go to Start Menu -> All Programs -> Real Hide IP -> Uninstall Real Hide IP. You'll uninstall it easily and quickly.
* 2. This method is based on the different platforms as follows:
Windows Vista or Windows 7 Platform: Start Menu -> Control Panel -> Programs -> Uninstall a program -> click Real Hide IP -> click "uninstall" button;
Windows XP Platform: Start menu -> Control Panel -> Add or Remove Programs -> click "Remove" button.
- How can I order it?
We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
- How do I know my order is secure?
We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
Payment & Refund Policy
- How much does it cost?
Real Hide IP is now available at $29.95
$39.95. If you're not ready to buy, you can download and try it for free.
- What benefits can I get with a Privacy Package?
The most reliable protection depends on an assemblage of components working together in sync. While our standalone products all deliver protection for your security and privacy, Privacy Package compounds the benefits of all three products and thus packs most power and delivers the best results. Now only for $69.85 to enjoy the Premium Privacy Package. Includes Real Hide IP ($39.95), Real Clear Cookies($29.95), and Real Clear History ($29.95) (worth $99.85 in total).
- Are upgrades for new versions of Real Hide IP free?
Yes, all upgrades are free as long as you've got registration before! Always use the latest version of Real Hide IP to keep the best performance.
- What's your refund policy?
If you are not satisfied with the Real Hide IP service, contact us within 30 days of purchase and we will refund your credit card for the full amount charged.
- When can I get my money back?
It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.
NOTE: Want a FREE LICENSE of Real Hide IP? If you are a webmaster, blogger or Internet columnist, write 1 review of Real Hide IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>